Top providers like HubSpot, Pipedrive, and Zoho CRM can help startups create and fine-tune effective marketing and sales processes and workflows, monitor team performance, and solidify and secure ...

The new system for specialized staff, which has been in use for two years as a pilot program, includes specialized rubrics ...

Annual performance reviews can be valuable experiences for both leadership and employees if approached strategically. However, to be effective, these reviews should be a two-way conversation that ...

customer satisfaction level and agent performance. For teams that don’t mind spending extra money, this data can provide a much richer understanding of your customer’s experience, the reasons ...

The purpose of this toolkit is to serve as a guide in designing and implementing inclusive undergraduate research experiences (URE) at scale, that is, moving beyond the traditional one-to-one student ...